Thought of Remote Gatehouse, thought in MinhaPortaria.com

The Remote Gatehouse / Virtual Gatehouse increase security of the condo and provides the reduction up to 50% and cost with condo.

Make a bugdet

Thought of Remote Gatehouse, thought in MinhaPortaria.com

The Remote Gatehouse / Virtual Gatehouse increase security of the condo and provides the reduction up to 50% and cost with condo.

Make a bugdet

Remote Gatehouse

We have been operating for almost ten years in the field of remote Gatehouse and electronic security..

MinhaPortaria.com® is part of the FocusMind Group and has been operating for almost ten years in the field of remote Gatehouse and electronic security. Currently, its operation already exceeds 250 condominiums throughout Brazil, being considered the largest in the country.

Our Mission

Ensure security and trust to our customers, through the most complete remote gatehouse solutions.

Our Vision

Become the largest remote gatehouse in Brasil, a reference in the market.

Our Values

Technological innovation, agility, integrity and commitment.

What is the Channel with exellence of Minha Portaria Remota?

Thinking on satisfaction with our clients, Minha Portaria desenvolved the CEMPRE - Channel of Exelence of "Minha Portaria Remota". The channel emerge with objective create a direct line from comunication in clients and directors with company. In this form, the CEMPRE become a differential in your attendiment.

MinhaPortaria.com in numbers

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Condos services

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Residents attendeds

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Entry and exit monthly

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Visits monthly

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Take your doubt about Gatehouse Remote

The security and remote monitoring central can also be known by other names, such as: virtual concierge, smart concierge, autonomous concierge, digital access, among others. That said, the remote concierge is nothing more than a release of entrances and exits through access control technologies, associated with service through a central. The remote concierge is a combination of technologies, without the need for a face-to-face porter in the condominium, but maintaining security in the same or even better way.

The remote concierge is a remote monitoring and answering service, based on five technological pillars: CFTV, alarm center, intercom, access controls and doors and gates. With all this technology implanted in the condominiums, the porter will be allocated in an armored and secure monitoring center, from where he will carry out all the assistance and access control for residents, visitors and service providers. In addition, residents can count on different devices to access the condominium, such as, for example, tag readers, facial readers and biometric readers. All the technologies used in the operation are essential to eliminate the possibility of surrender or coercion by the porter, as well as to reduce unauthorized access to the condominiums, which will only be released when the electronic security protocols are met.

The remote concierge company is responsible for selling and operating all the technologies necessary to perform the service and remote monitoring of condominiums. Among its obligations are the provision of continuous service, 24 hours a day, without interruption, with internet and stable links, as well as providing maintenance and support to all occurrences and residents. We at MinhaPortaria.Com assume 100% of the day-to-day operational performance, through the general service of residents, visitors and service providers. In addition, we act as support for all needs and requests that come through our communication channels.

The three main benefits of the remote monitoring central are: cost reduction, increased security and condominium valuation. The cost reduction, according to proven cases of MinhaPortaria.Com customers, can reach up to 50% of the condominium fee. The increase in condominium security is due to the installation of electronic security equipment throughout the condominium, from surveillance and monitoring cameras, alarms and sensors, access controls, intercom systems fully integrated with the monitoring and control and support center for pedestrian doors and vehicle gates. From this, we raise the level and safety criteria of each condominium. All the applied technology inhibits the possibility of surrender of the porter, who will be allocated in an armored and secure monitoring center, and 90% of the security procedures will be validated electronically, eliminating the possibility of human error. The appreciation of the condominium is achieved due to all the technology that is implemented in the condominium. Because of the security and remote monitoring central , the condominium is safer, cheaper and with the latest technology, making it more attractive to potential buyers and tenants.

In addition to increasing security, reducing costs and valuing the condominium, the remote concierge brings numerous other advantages to the building and residents, such as: • Agility and efficiency in access control; • Registration and history of all accesses, people and vehicles; • Invulnerability of the concierge; • Reports and images recovered in case of occurrences; • Responsibility and technical assistance 24 hours a day, 7 days a week; • Protection of the entire perimeter of the condominium, at all times, with visual monitoring of the monitoring center; • Elimination of labor risks; • Elimination of employee absenteeism; • Merchandise delivery registration system; • Exemption from expenses with: preventive and corrective maintenance of gate motors, access systems, perimeter alarms and other communication systems (intercom). As you can see, a remote ordinance has several benefits to add to your condominium routine.

What are the alternatives if biometrics cannot read a resident's finger? The resident can purchase an access TAG, and will not need to use biometrics. And if by chance, you forget the TAG, he must activate the intercom, and will be answered by the central of MinhaPortaria.Com that will do the proper security screening and will grant access to the respective resident. It is also possible to validate the entry of residents from the facial reader.

The resident has 6 means of communication with the central of MinhaPortaria.Com | FocusMind: 0800 that works all over Brazil, WhatsApp from the concierge where we are logged in 24 hours to answer the residents, common phone, dedicated email, building and unit intercom and the Mobile App that allows direct communication with the MinhaPortaria central. With | FocusMind. So, when the resident realizes that he has lost the TAG or the vehicle control, he must immediately inform us so that we can make the block. From that moment on, the device will no longer function in the access control of the condominium.

The visitor calls to indicate which unit he wants to visit;

Direct from our Central, a security agent will take care of you, requesting the visitor's data - name and unit;

The operator calls the respective unit in order to request authorization and validate the visit, informing their name (s), who they are and how many people accompany them;

And it is only through the authorization of the resident that the operator remotely activates the door to allow visitors to enter;

The operator informs the visitor that his access has been granted and will open the gates directly from the central.

MinhaPortaria.Com acts strictly in releasing visitors, we assume full responsibility for this access. In some cases, the condominium defines as a procedure the photo and document registration of all visitors and service providers. Thus, once the visitor's access is authorized, the procedure for registering the photo and checking the document is carried out.

Each condominium defines how this procedure should be done. In general, an employee is defined (caretaker or supervisor) who will be responsible for receiving these products, establishing a restriction on the reception hours, according to the employee's hours. Therefore, all residents must be aware of these hours, so that they can give advance notice to “couriers or the delivery company” about the time of receipt, most of the time, business hours. Some condominiums adopt as a procedure that only the resident will receive orders, which requires that this resident be present for the receipt when the orders arrive.

As soon as a partnership is formalized through contracts that qualify as obligations and guarantees for each of the parties, we at MinhaPortaria.Com| FocusMind we take the partner along with our technicians in our operations to follow all the stages of the process of implantation / training of the residents,once this is done, we make available a booklet with the connection scheme and standard equipment so that they are deployed within a unique and consistent scenario in order to guarantee 24-hour operation.

The technical team of MinhaPortaria.Com or Homologated Partner makes an assessment of the characteristics and systems already implemented in the condominium, then a study is made of what needs to be replaced and thus a proposal can be made to implement the necessary system.The implementation occurs in 30 business and includes detailed and individualized training for all those involved, caretaker, janitors and residents.

Communication protocols between the equipment are those provided by the respective manufacturers and market standards, however this is a very important point, because the condominium needs to be free to hire the company that it deems best to serve it and many companies tie the customer through real “black boxes” which obliges the customer to stay with him because it is a proprietary technology, “only he has”, we at minhaportaria.com use market technologies, in this way, the customer stays with us for the quality of our service and not by the technology we apply.